Frequently Asked Questions

Ordering & Delivery

Do you offer Cash on Delivery?

Yes. Cash on Delivery is available across serviceable locations in Pakistan.

How long does delivery take?

Most orders are delivered within 3–5 working days in major cities. Remote or less-accessible areas may take 5–7 working days. Delivery times are estimates and may be affected by public holidays, weather, courier operations, or incomplete address information.

How much is shipping?

Any applicable shipping charge is shown at checkout before your order is placed. Orders above Rs. 4,999 qualify for free delivery unless a different promotion is displayed on the website.

How can I track my order?

Once your order is dispatched, tracking information may be sent by SMS, WhatsApp, email, or the courier. You may also contact us at 0311 4444494 with your order number.

Can I cancel or change my order?

Please contact us as soon as possible. We will try to help before dispatch, but an order cannot normally be changed or cancelled once it has been handed to the courier.

Returns & Product Condition

Can I return a product?

You may request a return within 7 calendar days of delivery if the product is unused, unopened, sealed, and in its original condition and packaging. All returns require prior approval.

Can an opened supplement be returned?

No. For health, hygiene, and product-safety reasons, opened, used, unsealed, or tampered supplement products cannot be returned or exchanged, except where required by applicable law.

What if I receive a damaged, leaking, expired, or incorrect item?

Contact us within 48 hours of delivery and share your order number, clear photographs, and preferably an unboxing video. After verification, we will arrange an appropriate replacement or refund.

Using Our Products

How should I use a supplement?

Always follow the directions printed on the product label. Do not exceed the stated serving or dosage.

Can everyone take these supplements?

Not necessarily. If you are pregnant, nursing, under 18, taking medication, have allergies, or have a medical condition, consult a qualified healthcare professional before use.

How should products be stored?

Store products in a cool, dry place away from direct sunlight, heat, moisture, and children. Keep the container properly closed.

Do supplements guarantee specific results?

No. Individual responses vary. Product information is provided for general wellness purposes and is not medical advice or a guarantee of results.

Need More Help?

Email aljanatorganics@gmail.com or call/WhatsApp 0311 4444494.